Privacy Policy

Information we process

Account information includes your email address, account identifier, and connected sign-in methods. When you use Apple or Google sign-in, the provider supplies information you authorize, which may include your name and email address or an Apple relay address. Password authentication is handled by Firebase Authentication.

Game information includes character names, appearance, levels, progress, inventory, currencies, purchases and unlocks, activity sessions, combat results, duel invitations and results, friends and blocked players, and onboarding progress. We use timestamps and account identifiers to keep this information consistent across devices.

Purchase services process product identifiers, transaction information, purchase status, and entitlements associated with your account. Payment card information is handled by the applicable payment provider, rather than stored in your game profile.

If you allow notifications, we process a device push token and notification preferences. Hosting and service providers may also process operational information such as IP addresses, device or browser information, request timestamps, and error logs to provide and secure the service.

The iOS app uses Firebase Analytics to measure screens and catalog items shown, navigation, tutorial and first-session progress, gameplay and multiplayer outcomes, skill and offline rewards, virtual currency sources and spending, blocked actions, cosmetic previews, and purchase and delivery outcomes. Analytics also processes an app-instance identifier and standard device and app information. Firebase Crashlytics processes crash reports and diagnostic context, including the current screen and catalog identifiers, so we can investigate reliability issues. Firebase Performance Monitoring measures app startup, loading, gameplay connection waits, purchase synchronization, and network performance to help us find slow or unreliable experiences. Our custom analytics events do not include character names, email addresses, or authentication tokens.

When you use in-app support or feedback, we store your message, conversation history, account identifier, app version and build, and iOS version in Firebase so the Kunzaria team can respond inside the app. Support conversations are private to you and the team. Do not include passwords or payment details. We also process information you choose to send when contacting support by email.

How we use information

We use information to authenticate accounts, save and synchronize progress, operate gameplay and multiplayer features, verify purchases and prevent duplicate rewards, deliver requested notifications, investigate errors or abuse, provide support, and handle account deletion.

Where applicable privacy law requires a legal basis, these uses are based on providing the service you request, our legitimate interests in operating and securing it, your permission for optional features, or compliance with legal obligations, as appropriate to the use.

Public game information

Your character name, appearance, levels, rankings, equipment, and relevant game results may be visible to other signed-in players through profiles, leaderboards, opponent lists, and multiplayer features. Your sign-in email and device push token are not part of your public character profile.

Service providers and sharing

We use Google Firebase and Google Cloud to provide authentication, game data, hosting, server functions, app analytics, performance monitoring, and crash reporting. Apple and Google provide connected sign-in services when you choose them. Apple provides iOS notification delivery. RevenueCat helps process purchase information and entitlements; purchases may also involve the applicable store and payment provider.

These providers process information under their applicable terms and privacy policies. Information may be processed in countries other than where you live, subject to the safeguards and obligations applicable to the service and its providers.

We may disclose information when reasonably necessary to comply with law, protect rights and safety, investigate fraud or abuse, or support a change in ownership of the service with appropriate protections.

Local storage and preferences

The app and website store sign-in state, cached game data, and preferences on your device or browser. This lets the service remember your session and settings. You can clear browser storage or remove the app, but doing so does not delete the account data stored on our servers.

You can control notification permission in your device settings and disconnect available sign-in methods through account settings when supported.

Retention and deletion

We retain account and game information while needed to provide the service and handle support, security, or legal obligations. You can initiate deletion in Settings in the app or web game after verifying your identity. The request covers all characters on the account, their progress and sessions, associated names and notifications, in-app support conversations, and the authentication account. We also request removal of the corresponding RevenueCat customer record.

Deletion is processed in the background and retried if a service is temporarily unavailable. Account access is blocked while the request is processed. A minimal deletion-request record is retained for up to 30 days after completion to prevent accidental recreation during cleanup and support reliable processing.

We retain a minimal purchase-credit marker without your account identifier or the original transaction details to prevent previously credited purchases from being credited again. Providers may retain transaction, backup, or security records under their own legal obligations and retention practices. Deletion does not automatically cancel subscriptions or request refunds.

Your choices and requests

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of information, object to or restrict certain processing, or withdraw consent for optional features. Contact support@kunzaria.com to make a request. We may ask for information needed to verify that the request concerns your account.

You may also have the right to raise a concern with your local data protection authority. Disabling optional notifications does not prevent you from playing.

Children and security

Kunzaria is intended for people aged 13 and older, or any higher minimum age required locally. If you believe a child below the applicable minimum age has provided account information, contact support@kunzaria.com so we can investigate and remove it as appropriate.

We use authentication and access controls to protect account information. No internet service or storage system can guarantee absolute security; keep your credentials private and report suspected unauthorized access.

Policy updates

We may update this policy when the service or its data practices change. The effective date identifies the current version. We will provide notice of material changes through the service or an appropriate account communication when required.